Terms of Service

These terms are a binding agreement between you and Librio regarding your use of the service. Librio is software sold to library owners to manage student memberships, fees, seats and expiry dates. We may refer to ourselves as "we", "us" or "our".

These terms apply to every account. Where a signed order form or a written agreement we have signed with you conflicts with these terms, that document wins for the subject matter it covers.

• Accounts are issued by us. There is no public sign-up. We create a library and an owner login for you after you contact us.
• You are responsible for everything done under your login, including every record you add and every mail sent from the mailbox you connect. Tell us immediately if you believe someone else has used your credentials.
• You must give accurate information and keep it current. A wrong phone number means a student is not reminded, and a wrong fee means your ledger is wrong.
• One login manages exactly one library. Sharing a login between libraries is not permitted and breaks the data separation we build the service on.

You agree not to:

• use the service to store or process the personal data of anyone who has not consented to it, or in breach of any law applying to you;
• send unsolicited commercial mail, bulk mail, or anything unlawful through the service;
• attempt to reach another library’s records, or bypass the separation between libraries;
• reverse engineer, resell, sublicense or create a competing product from the service, or present it under your own brand as your own software;
• probe, scan or test the vulnerability of the service without our written permission.

You are solely responsible for how you use the service and for the content you put into it. We do not review your student records.

• Your records are yours. Student names, phone numbers, fees, payments and photographs you enter remain your property.
• You grant us only the narrow permission needed to run the service for you: to store, retrieve, back up and display that data to you and to the people you choose to notify.
• You are a data fiduciary for the personal data of your students. You collect it, you decide what you send, and you are responsible for having a lawful basis to do so. Our Privacy Policy describes what we do as your processor.
• We do not sell your data, and we do not use your students’ details to market anything.
• You can export your students and payments as CSV at any time. Account deletion, and what happens to data afterwards, is described in Section 9.

• Fees, billing period and any trial are set out in the order form or invoice we issue. Unless stated otherwise, subscriptions are paid in advance.
• Fees are exclusive of GST and of any withholding tax, which you are responsible for wherever you are liable to pay it.
• Fees are non-refundable for the period already served. If you cancel part way through a paid period, the unused portion is not refunded except where we have agreed in writing.
• We may change our prices. We will give you reasonable notice before a change takes effect, and the new price applies from your next billing period, never mid-period you have already paid.
• A paid account that is not paid on time may be moved to suspended. Your data is retained and comes back when payment clears. We will tell you before anything is suspended.

The service relies on third parties. If one of them fails, we are not responsible for it, but we will tell you and we will work to restore your access.

• Google. If you connect your mailbox, sign-in is handled by Google under Google’s own terms and privacy policy. We request permission to send mail only. We store your tokens encrypted and never read your inbox.
• WhatsApp. Reminders are ordinary wa.me links that open WhatsApp on your own phone. We do not operate a WhatsApp Business account and do not send messages on your behalf through one.
• Our hosting and file storage providers host the database and store student photographs. Their processing is subject to their own terms.
• We may add or replace a provider. If a change materially affects you we will notify you in advance.

• We aim for high availability but do not guarantee uninterrupted service. The service may be unavailable for maintenance, or because of a failure at a hosting or third-party provider.
• A software fault affecting your fee records or reminders is a priority for us and we will work on it promptly. A feature you have requested is not a defect.
• We may modify or add features. We may deprecate a feature, with reasonable notice, and will not remove a feature your paid period depends on without an alternative or a refund.

• The service, including its software, design, text and branding, is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable licence to use it for your library business for as long as your account is active.
• You keep all rights in the student photographs and records you upload. You grant us a licence to host, store, process and display them solely to provide the service to you.
• You may not use our name, logo or the names of your students in marketing, in a directory of libraries, or in any way that suggests we endorse you, without our written consent.

• You may stop using the service and close your account at any time by writing to us.
• We may suspend or terminate an account for a material breach of these terms, for non-payment, or where required by law. We will tell you the reason and give you a reasonable opportunity to fix the problem first, unless the breach is serious enough that we must act immediately.
• On termination you may export your data for 30 days. After that we may delete it. We keep an encrypted backup for a limited period for security and legal reasons, and delete it on our ordinary backup cycle.

To the maximum extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be error-free or uninterrupted.

The service is a record-keeping tool. You remain responsible for your books.Export your data and keep your own backups. We are not liable for lost profits, lost revenue, or business interruption.

To the maximum extent permitted by law, our total liability to you for all claims arising out of or relating to the service is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. Where fees were never paid, the cap is zero.

We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or anticipated savings, even if we were told the loss was possible.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

You agree to indemnify and hold us harmless against claims, damages, losses and reasonable costs arising from your use of the service, your breach of these terms, your breach of applicable law, or personal data you put into the service without a lawful basis.

We may update these terms. If a change is material we will notify you in writing, by email or in the app, before it takes effect. Continued use after the effective date means you accept the revised terms. If you do not accept them, you may close your account.

These terms are governed by the laws of India. The courts of India have exclusive jurisdiction, subject to the following. Before filing, you agree to write to us and give us 30 days to resolve the dispute. Nothing here prevents either party from seeking urgent injunctive relief.

Nothing in these terms limits your right to contact the relevant authority or to pursue any remedy available to you under the Consumer Protection Act, 2019 or the Digital Personal Data Protection Act, 2023.

Questions about these terms, or a notice under them, go to the contact address on our home page or to the email address published there. We will acknowledge a formal notice within 3 working days.